Refund Policy

At Irontow, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a clear and fair refund process to ensure peace of mind.

Eligibility for Refund

Refunds are available for items returned within 30 days of delivery. To be eligible, the item must be:

Unused and in original condition
In the original packaging
Accompanied by a valid proof of purchase

Non-Refundable Items

Refunds will not be issued for:

Items damaged due to misuse
Customized or modified products
Shipping fees (unless item is defective or incorrect)

Refund Process

Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed within 3–5 business days to your original payment method.

Return Shipping

You are responsible for return shipping costs unless the product arrived damaged or incorrect. We recommend using a trackable shipping service.

Contact for Refunds

To request a refund, email us at contact@irontow.com or call +1 (888) 568-7281. Please include your order number and reason for return.

Last Updated: June 2025